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Lottery Offices

LOTTERY OFFICES ARE CURRENTLY OPEN BY APPOINTMENT ONLY

ATTENTION PLAYERS: All Lottery offices are currently open to the public by appointment only for prizes valued at $600 or more. For more information, or to view all claim options, click here .

Florida Lottery Headquarters are located in Tallahassee, and there are eight additional District Offices to better serve our players throughout the state. Click on any of the District Office locations listed below for maps and driving directions.

  • Read more about claiming Lottery prizes.
  • To become a retailer, please call or email the District Office nearest you.

Florida Lottery Headquarters

250 Marriott Drive
Tallahassee, FL 32301
Email: Claims Processing
Call: (850) 487-7707
Drop Box Hours: 8:30 am – 4 pm, EST

Pensacola District Office

Trade Winds Shopping Center
6601 North Davis Highway – Suite 54
Pensacola, FL 32504-6301
Email: District Office
Call: (850) 484-5020
Drop Box Hours: 8:00 am – 3:30 pm, CST

Tallahassee District Office

250 Marriott Drive
Tallahassee, FL 32301
Email: District Office
Call: (850) 487-7799
Drop Box Hours: 8:30 am – 4 pm, EST

Gainesville District Office

Butler Plaza
3926 Southwest Archer Road
Gainesville, FL 32608-2342
Email: District Office
Call: (352) 334-3880
Drop Box Hours: 8:30 am – 4 pm, EST

Jacksonville District Office

8206 Philips Highway – Suite #36 –
Jacksonville, FL 32256
Email: District Office
Call: (904) 448-4760
Drop Box Hours: 8:30 am – 4 pm, EST

Tampa District Office

Centerpoint Business Park
1911 US Highway 301 North – Suite 170
Tampa, FL 33619-2661
Email: District Office
Call: (813) 744-6134
Drop Box Hours: 8:30 am – 4 pm, EST

Orlando District Office

West Town Corners
380 South State Road 434 – Suite 1028
Altamonte Springs, FL 32714
Email: District Office
Call: (407) 788-2202
Drop Box Hours: 8:30 am – 4 pm, EST

Fort Myers District Office

11760 Metro Parkway
Fort Myers, FL 33966
Email: District Office
Call: (239) 278-7111
Drop Box Hours: 8:30 am – 4 pm, EST

West Palm Beach District Office

4360 Forest Hill Blvd
West Palm Beach, FL 33406
Email: District Office
Call: (561) 640-6190
Drop Box Hours: 8:30 am – 4 pm, EST

Miami District Office

14621 Oak Lane
Miami Lakes, FL 33016
Email: District Office
Call: (305) 364-3080
Drop Box Hours: 8:30 am – 4 pm, EST

A SECURED DROP BOX FOR SUBMITTING CLAIMS IS AVAILABLE AT ALL LOTTERY OFFICES UNLESS THE OFFICE IS CLOSED TO EMPLOYEES. ANY OFFICE WITH AN ASTERISK (*) NEXT TO ITS NAME IS TEMPORARILY UNABLE TO ACCEPT DROP BOX CLAIMS. PLEASE CHECK BACK FOR DAILY UPDATES. LAST UPDATED 11/26/2020.

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Lottery Offices LOTTERY OFFICES ARE CURRENTLY OPEN BY APPOINTMENT ONLY ATTENTION PLAYERS: All Lottery offices are currently open to the public by appointment only for prizes valued at $600

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ATTENTION PLAYERS: All Lottery offices are currently open to the public by appointment only for prizes valued at $600 or more.

Players with prizes valued at $600 or more can be mailed to the nearest Florida Lottery district office. Players with prizes valued at $250,000 or more can be mailed to Florida Lottery Headquarters.

To claim your prize by mail, simply mail the ticket(s) along with a Winner Claim Form and the documentation listed under the “Required Documentation” tab. Tickets mailed to Florida Lottery Headquarters or district offices are processed in approximately 30 – 45 days*.

If a Draw game ticket has been validated by a retailer and the prize was not paid, the envelope and its contents, including the winning ticket, must be postmarked on or before the 30th day after the claim deadline. If the ticket has not been validated by a retailer, the envelope and its contents must be postmarked on or before the claim deadline as detailed under the “Ticket Expiration” section below. If all required documentation is not received by the Lottery by the applicable extended claim date, the prize will be forfeited. All Florida MEGA MILLIONS, POWERBALL, CASH4LIFE, and Fast Play prizes must be claimed in Florida.

For Scratch-Off or Fast Play tickets that have been validated by a retailer, the envelope and its contents, including the winning ticket, must be postmarked on or before the 270th day after the official end of the game. If the Scratch-Off or Fast Play ticket has not been validated by a retailer, the envelope and its contents must be postmarked on or before the 240th day after the official game close. If all required documentation is not received by the Lottery by the applicable extended claim date, the prize will be forfeited.

NOTE: U.S. Postal Service regulations include various restrictions on mailing Lottery tickets. The risk of mailing tickets remains with the player and will not be assumed by the Lottery.

Tickets mailed to the Florida Lottery Headquarters will be processed in the order in which they are received by the claims processing department. Damaged, state owed debt and disputed tickets may take longer.

*Processing timeframes are a general estimate; actual processing time may vary.

Players with prizes valued at $600 or more can schedule claim appointments at Lottery offices.

Claim appointments are available Monday – Friday between the hours of 8:30 a.m. and 4:00 p.m., EST (Pensacola’s hours are 8:00 a.m. to 3:30 p.m., CST). The first hour of each day is reserved for players 65 and older and for those with serious underlying medical conditions.

For the safety of our employees and players:

  • In accordance with local ordinances, players must have a face covering to enter.
  • Mandatory health screenings will be conducted in accordance with DOH and CDC guidelines prior to allowing any player into a Lottery office.
  • To limit the number of people in an office at one time, players are asked to attend their claim appointment by themselves unless they require the assistance of another person for medical reasons.

Players with prizes valued at $600 or more can be claimed via secured drop box located inside any Florida Lottery district office.

To claim a prize via drop box, simply place the ticket(s) along with a Winner Claim Form and the documentation listed under the “Required Documentation” tab in an envelope and drop it off at Florida Lottery Headquarters or any district office. Tickets submitted via drop box to Florida Lottery Headquarters or district offices are processed in approximately 10 – 14 days*.

For the safety of our employees and players:

  • In accordance with local ordinances, players must have a face covering to enter.
  • Mandatory health screenings will be conducted in accordance with DOH and CDC guidelines prior to allowing any player into a Lottery office.

If a Draw game ticket has been validated by a retailer and the prize was not paid, the envelope and its contents, including the winning ticket, must be submitted on or before the 30th day after the claim deadline. If the ticket has not been validated by a retailer, the envelope and its contents must be submitted on or before the claim deadline as detailed under the “Ticket Expiration” section below. If all required documentation is not received by the Lottery by the applicable extended claim date, the prize will be forfeited. All Florida MEGA MILLIONS, POWERBALL, CASH4LIFE, and Fast Play prizes must be claimed in Florida.

For Scratch-Off or Fast Play tickets that have been validated by a retailer, the envelope and its contents, including the winning ticket, must be submitted on or before the 270th day after the official end of the game. If the Scratch-Off or Fast Play ticket has not been validated by a retailer, the envelope and its contents must be submitted on or before the 240th day after the official game close. If all required documentation is not received by the Lottery by the applicable extended claim date, the prize will be forfeited.

Tickets submitted via drop box to Florida Lottery Headquarters will be processed in the order in which they are received by the claims processing department. Damaged, state owed debt, and disputed tickets may take longer.

*Processing timeframes are a general estimate; actual processing time may vary.

To claim a prize of $600 or more, the player must:

  1. Complete a Florida Lottery Winner Claim Form.
  2. Present one form of identification that is current or was issued within the past five years and bears a serial number or other identifying number. If you are claiming via mail or secured drop box, provide a clear scanned copy of your identification.
    Acceptable forms of identification include:
    • An identification card or driver’s license issued by a public agency authorized to issue driver’s licenses in Florida, a state other than Florida, a territory of the U.S., Canada, or Mexico.
    • A passport issued by the U.S. Department of State.
    • A passport issued by a foreign government for non-annual payment option prizes & prizes that do not require a notarized affidavit.
    • A passport issued by a foreign government stamped by the United States Bureau of Citizenship and Immigration Services for annual payment option prizes or for prizes that require a notarized affidavit.
    • An identification card issued by any branch of the U.S. armed forces.
    • An identification card issued by the United States Bureau of Citizenship and Immigration Services.

PLAYERS SHOULD PROVIDE ALL DOCUMENTATION REQUIRED TO PAY A PRIZE AT THE TIME THE CLAIM IS FILED WITH THE LOTTERY.

Privacy Act Notice:

Under the Federal Privacy Act, disclosure of a person’s Social Security number is voluntary unless a Federal statute specifically requires such disclosure or allows states to collect the number. For claimants of Florida Lottery prizes valued at $600 or more, disclosure is required by 26 U.S.C. s. 3402 and 26 U.S.C. s. 6109 for tax withholding and reporting purposes. Social Security numbers will also be used to determine whether a claimant owes an outstanding debt to a state agency or child support collected through a court, pursuant to Section 24.115, Florida Statutes.

The deadlines for claiming prizes for Draw, Fast Play, and Scratch-Off games have been extended as follows:

  • Winning Draw game tickets for drawings occurring on or after September 24, 2019, and on or before June 20, 2020, must be claimed on or before the 360th day after the winning drawing.
  • Claimants of winning Draw game tickets for drawings occurring on or after June 21, 2020, and on or before December 17, 2020, will have up to 360 days to claim prizes depending on the draw dates. For each day after June 20, 2020, the 360-day claim period will decrease by one day until the claim period reaches the statutorily required 180 days. For a complete listing of applicable draw dates with associated extended claiming deadlines, please click here.
  • Winning Fast Play and Scratch-Off tickets must be claimed on or before the 240th day after the announced end of game for games ending on or after January 22, 2020, and on or before August 1, 2020.

Players also have the option to hold on to winning tickets and wait to claim any prizes until Lottery offices reopen to the public. For more information on the documents needed to claim a prize, click here.

For faster payment, Florida Lottery winners should complete the information on the back of their winning ticket and take it to any retailer for validation. The ticket issued is the only valid receipt for claiming a prize.

FLORIDA LOTTO ® , MEGA MILLIONS ® and POWERBALL ® jackpot prizes may be paid in 30 annual installments, and JACKPOT TRIPLE PLAY™ jackpot prizes may be paid in 25 annual installments. CASH4LIFE™ Grand Prize and second prize may be paid for the natural life of the winner. Certain Scratch-Off games that offer an null may be paid in annual installments in accordance with the rule for that game.

FLORIDA LOTTO, MEGA MILLIONS, POWERBALL, JACKPOT TRIPLE PLAY, CASH4LIFE and certain Scratch-Off games also offer a Cash Option method of payment – a one-time, lump-sum payment that jackpot winners may choose to receive instead of receiving their winnings in annual payments. Payment may be made by check or by ACH transfer to a bank or brokerage account in the winner’s name; however, the Lottery strongly recommends the ACH transfer method of payment. A winner electing the ACH transfer method of payment must provide the Lottery with a voided check or ACH transfer instructions to a financial institution. FLORIDA LOTTO, MEGA MILLIONS, POWERBALL, JACKPOT TRIPLE PLAY and CASH4LIFE winners who wish to elect the Cash Option method of payment must claim their prizes and make their payment election within 60 days after the winning draw date. If the winner does not elect the Cash Option within 60 days after the winning draw date, the prize will be paid in annual payments.

Powerball headquarters ATTENTION PLAYERS: All Lottery offices are currently open to the public by appointment only for prizes valued at $600 or more. Players with prizes valued at $600 or