Illinois Lottery re-opens 4 of 5 Claim Centers
Des Plaines, Rockford, Fairview Heights, and Springfield to re-open July 1
CHICAGO — The Illinois Lottery announced Tuesday that four of its claim centers will re-open on July 1.
“As Illinois continues to re-open, we are once again opening our doors to our players,” Illinois Lottery Acting Director Harold Mays said. “We are looking forward to giving our players the opportunity to visit one of our claim centers and process their lottery prizes in person.”
Players will continue to have the ability to claim their prize through the mail as an alternative to claiming it in person.
“We’ve had great success with our mail-in claims process during the past few months and we encourage players to try it, as it is still our preferred method as the State enters Phase 4,” Mays said.
Instructions on how to claim a prize via mail can be found at illinoislottery.com/winning.
The following claim centers will be open from 8:30 a.m. to 4:30 p.m.:
• Des Plaines – 9511 Harrison Street in Des Plaines.
• Fairview Heights – 15 Executive Drive in Fairview Heights.
• Springfield (Lottery Headquarters) – Willard Ice Building (Dept. Of Revenue) 101 West Jefferson Street in Springfield.
• Rockford – 200 South Wyman in Rockford
The Illinois Lottery claim center in the James R. Thompson Center (JRTC), located at 100 West Randolph in Chicago, will remain closed to the public until a later date.
Please note that in observance of Independence Day, the Illinois Lottery claim centers will be closed on Friday, July 3.
“We expect that there will be a high volume of players visiting our claim centers in the first few weeks and appreciate your patience and understanding as we open again,” Mays said “We have instituted new protocols to aid in serving as many players as possible in a safe and efficient manner.”
Due to state mandates and social distancing recommendations, the in-person claims process will look a little different than players are used to.
The Lottery will introduce a ‘virtual lobby’ system at each location that will allow players to reserve their place in line using a text-capable cell phone. The virtual lobby will allow for players to be in line while waiting in their car or in a designated area.
Here is what players can expect at the claim centers:
Upon arrival, players will be instructed how to sign in to the virtual lobby. All players must use the virtual lobby to reserve their place in line.
Players will then be asked to wait in their car or in a designated waiting area until they receive a text notification that it is their turn to enter the claim center.
In an effort to support the health and safety of both players and staff, the Lottery has released the following guidelines to its players:
Bring a mask and wear it at all times in the claim center
Bring photo ID and proof of social security number
Bring your signed winning ticket
Bring a charged cell phone to check in to the virtual lobby
If a player doesn’t have a cell phone, they will need to check in with the security guard on duty for instructions
Follow social distancing guidelines
Come to the claim center alone, unless assistance is required
Go to the claim center if you have already claimed your prize via mail
For additional information about this new process and claim center updates, please visit the Illinois Lottery website.Des Plaines, Rockford, Fairview Heights, and Springfield to re-open July 1
Illinois Lottery Reopens 4 Of 5 Claims Centers For Appointment Only
Chicago, IL -(Effingham Radio)- Plaines, Fairview Heights, Rockford, and Springfield to Reopen
The Illinois Lottery announced today that it will reopen four of its five Lottery Claim Centers by appointment only starting July 27.
The new appointment-only system for Illinois Lottery Claim Centers will help protect the health and safety of Lottery players and staff, while managing the volume of players visiting each center by strictly adhering to social distancing and the building capacity guidelines of each facility. No walk-ins will be allowed.
Players can visit IllinoisLottery.com to make an appointment. To schedule a Claim Center appointment online, players will be required to submit the following information:
Claim Center location
First and last name
“We know that many players prefer the immediacy of claiming their prize in person. The new appointment system will allow those players to do that conveniently,” said Illinois Lottery Acting Director Harold Mays.
Due to high demand, the appointment schedule is expected to fill quickly. Players still have the option to claim any prize less than $600 at a local lottery retailer; players can also mail-in any sized claim.
“We’ve seen our mail-in program double its throughput since April, with thousands of players choosing it over waiting for an in-person visit. Many players have gotten their prize within 3-4 weeks of their claim being received. We strongly encourage players to try it,” said Mays.
Instructions on how to claim a prize via mail can be found at IllinoisLottery.com/winning.
The following Claim Centers will be open from 8:30 AM to 4:30 PM by appointment only:
Des Plaines – 9511 Harrison Street, Des Plaines, Illinois 60016
Fairview Heights – 15 Executive Drive, Fairview Heights, Illinois 62208
Rockford – 200 South Wyman, Rockford, Illinois 61101
Springfield (Illinois Lottery Headquarters) – Willard Ice Building
(Dept. of Revenue) 101 West Jefferson Street, Springfield, Illinois 62702
The Illinois Lottery Claim Center in the James R. Thompson Center (JRTC) remains closed to the public at this time.
To help ensure players enjoy a positive experience at the Claim Centers, the Lottery has released the following guidelines to its players:
Come to the Claim Center alone, unless assistance is required
Check in with security and Lottery staff, upon arrival
Wait in a designated area until your appointment time
Bring a mask and wear it at all times in the Claim Center
Bring photo ID and proof of Social Security number
Sign your winning ticket and bring it with you
Bring a completed claim form and winner questionnaire, if possible
Follow social distancing requirements.
Go to the Claim Center without an appointment, no walk-ins are allowed
Go to the Claim Center if you have already claimed your prize via mail.
About the Illinois Lottery:Chicago, IL -(Effingham Radio)- Plaines, Fairview Heights, Rockford, and Springfield to Reopen T… ]]>